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“At times I’d just lay – wide awake and terrified.”

All because her software team had basically mutinied. They weren’t responding to her business needs. As a business owner she was the one paying for this supposedly high end software team.

And they ignored her. They fought with her. They didn’t meet the business’ needs.

But they thought they were doing the right thing.

That’s the crazy part.

“We don’t want you talking to the developers anymore” was the word in the C-level.

Now things got really ugly.

But they pulled it off.

After a series of meetings that could have gone one way (success) or the other (failure and collapse of the company) – things worked out.

But it was brutally painful.

And all too common.

Companies bring in software teams sometimes to automate a few things here and there. Perhaps package up a few things. Maybe share a tool or two with a client.

Until one day the consulting shop is now a software shop that does consulting too.

Or the logistics company that is now a software company that helps its clients with their logistics.

But nobody saw it coming.

And that means if you’re the business owner, your software team may be in charge. They’re calling the shots, setting your business’ agenda, and taking over.

Here’s the funny part. They don’t want to.

It’s the furthest thing from their mind.

They just started adapting to conflicting requests, unclear requirements and priorities, and shifting deadlines. They put up barriers to protect themselves. Your software team just wanted to meet your needs.

But your business growth created a gap that widened over time and the two sides, business and software, don’t understand each other any more.

Terrifying for both sides.

Fortunately recovery is possible. It’s hard but it’s do-able.

Once you’ve identified it you’re on your way to recovery.